Terms and conditions
This is a convenience translation. Only the German version is legally binding; in case of any discrepancy, the German text prevails.
This page has not been filled in yet. Terms and conditions belong in the hands of a lawyer — they govern liability, contract terms and warranty, and they are the one text on this site where a template found online can cost more than proper advice.
What belongs here
For the business model (ongoing provision of software including setup, operated for commercial customers), at least the following points need to be settled:
- Subject matter — the software is provided, not sold
- Term and termination — the site says “no minimum term”; a notice period still has to be defined
- Fees — monthly, setup, user tiers, ticket fees, due dates, price adjustments
- Customer obligations — content, approvals, store accounts, DNS records
- Availability — which level is promised and which is not (without monitoring, better no figure at all)
- Data processing — separate agreement under Art. 28 GDPR, referenced here
- Rights in content — data and domain belong to the customer, as the site already states
- Data export on termination — format and deadline
- Payment processing — relationship to Stripe, who contracts with the guests
- Liability — limitation, exclusion for outages of third parties (Apple, Google, Stripe)
- Store operators — rejections and policy changes are outside our control
- Language of the contract — German; the English version of this page is a reading aid
Two points that are easily missed
Ticket sales. It must be unmistakably clear that the promoter is the guests’ contractual partner and that we only provide the technical processing. Otherwise refund claims for cancelled events risk landing with us.
Availability. As long as no monitoring is running, no figure should be promised. An unverified promise is still a promise.
Until then, the individually agreed contract terms apply. Questions to info@ticket-lounge.de.